Contact Us

Last updated: 2026-08-08

Reader mail reaches a person, not a queue. Please read the two sections below before writing, because between them they cover the great majority of what we are asked and they answer instantly.

Orders are outside our reach

We are an independent publisher, not the merchant. Your order, your card details, your delivery and your refund all sit with the seller, and we cannot see, alter or chase any of them. Their support address is in the order confirmation email, which is also the document their team will ask you to quote. The 60-day guarantee is theirs to run.

On the site already

• Why thirty minutes before a meal? The reasoning is on the home page under how to take it.
• What if I take it late, or miss a day? Both are answered in the FAQ.
• What is in it? The panel is transcribed and photographed in the ingredients section.
• What does it cost? See pricing, and treat the checkout total as final.

What we handle directly

• Corrections of fact, which we check against the label before changing anything.
• Privacy requests under the privacy policy.
• Press, editorial and licensing enquiries.

Reach us

Email contact@jellytiade.com. Monday to Friday, 9am to 5pm Eastern, answered inside about two business days. Email is the only route we publish; this site carries no telephone number.